Refund policy

Return and Refund Policy

All sales are final. Because our products may be made or customized specifically for each order, we do not accept returns or exchanges due to change of mind, incorrect size selection, color preference, or other reasons unrelated to a product defect or fulfillment error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item that is different from what you ordered, please contact us at elitepresscustomz@gmail.com within 7 days of delivery.

Please include your order number and clear photos of the item and the issue. We will review your request and, when appropriate, provide a replacement or refund.

Items that have been worn, washed, altered, or damaged after delivery may not qualify for a replacement or refund.

Approved Returns

If a return or replacement is approved by Elite Press Customz, we will provide the return instructions and return address at that time.

Order Issues

Please inspect your order when it arrives and contact us promptly if there is a problem. We will work with you to resolve qualifying issues.

Contact

For questions about this policy or an order issue, contact us at elitepresscustomz@gmail.com.